Terms and Conditions

1. Information Accuracy and Completeness

You agree to provide accurate, current, and complete information about your organisation, training needs, and technical requirements when engaging our services. This includes honest disclosure of your team's current AI knowledge levels, intended use cases, and any relevant constraints or limitations.

You must promptly notify us of any changes to the information you have provided that might affect service delivery, including changes to team composition, training objectives, or technical environment.

2. Compliance with Laws and Regulations

You are responsible for ensuring that your use of AI tools and implementation of training concepts complies with all applicable laws, regulations, and industry standards relevant to your organisation and jurisdiction.

This includes but is not limited to data protection regulations, employment laws, professional standards, and any sector-specific compliance requirements. We provide training and guidance but do not offer legal or compliance advice.

3. Participant Conduct and Engagement

You agree to ensure that participants in training sessions conduct themselves professionally and respectfully. This includes active engagement with training content, consideration for other participants if in group settings, and adherence to any guidelines we provide for effective learning.

You are responsible for ensuring participants have the necessary authority to attend training and that their participation is appropriate given their roles and responsibilities within your organisation.

4. Technical Requirements and Preparation

For training sessions, you are responsible for ensuring participants have access to required technology, including functioning computers, stable internet connections, and any specified software or accounts. We will communicate technical requirements in advance.

For implementation support services, you agree to provide necessary access to systems, relevant documentation, and appropriate personnel as needed for us to deliver effective support.

5. Confidentiality Obligations

You agree to maintain confidentiality of any proprietary training materials, methodologies, or other confidential information we share during service delivery. This information is provided for your organisation's internal use and should not be disclosed to third parties without our consent.

Similarly, we commit to maintaining confidentiality of any sensitive business information you share with us during our engagement, in accordance with our Privacy Policy and any additional confidentiality agreements.

6. Feedback and Communication

You agree to provide timely feedback on training sessions and implementation support to help us ensure service quality. You will communicate any concerns or issues promptly so we can address them effectively.

1. Educational and Advisory Nature

Our services are educational and advisory in nature. We provide training on AI tool usage, implementation guidance, and best practice recommendations based on our experience and current understanding of AI capabilities.

We do not provide technical development services, custom AI model creation, or ongoing technical support for AI platforms. Our focus is on enabling your team to work effectively with existing AI tools.

2. No Guarantee of Specific Outcomes

While we strive to provide high-quality training and practical guidance, we cannot guarantee specific business outcomes, productivity improvements, or cost savings. Results depend on numerous factors including team engagement, existing workflows, organisational culture, and appropriate application of learned concepts.

Individual and organisational outcomes vary. The effectiveness of AI tools for your specific use cases depends on factors beyond our control.

3. Current Information Limitations

AI technology evolves rapidly. Our training content reflects our current understanding of AI capabilities and best practices. We update our content regularly but cannot guarantee that all information will remain current indefinitely. Some specific features or tools discussed may change after training delivery.

1. Disclaimer of Warranties

Our services are provided on an "as is" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the accuracy, completeness, or suitability of our training content for your specific purposes.

2. Limitation of Liability

To the maximum extent permitted by law, Langford Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or operational delays
• Damage to reputation or goodwill
• Costs of procuring substitute services
• Errors in AI outputs or decisions based on AI tool usage
• Consequences of improper implementation of training concepts

This limitation applies regardless of the legal theory under which liability is asserted (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

3. Maximum Aggregate Liability

Our total aggregate liability to you for all claims arising from or related to our services, whether in contract, tort, or otherwise, shall not exceed the total amount you have paid to us for the specific services giving rise to the claim.

This cap on liability reflects the educational and advisory nature of our services and the fact that ultimate responsibility for AI implementation decisions and outcomes rests with your organisation.

4. Client Responsibility for Implementation

You acknowledge that you are solely responsible for decisions regarding AI tool implementation, usage policies, data handling practices, and verification of AI outputs within your organisation. We provide training and guidance, but final decisions and their consequences remain your responsibility.

You agree to make independent assessments of the suitability of AI tools for your specific use cases and to implement appropriate safeguards, oversight, and verification procedures.

5. Third-Party Tools and Services

We are not responsible for the performance, availability, accuracy, security, or any other aspect of third-party AI platforms and tools discussed in our training. Any issues with these platforms should be addressed with the respective providers. We are not affiliated with these third-party providers unless explicitly stated.

1. Termination by Either Party

Either party may terminate ongoing service arrangements by providing written notice according to the terms specified in the service agreement. One-off training sessions cannot be terminated once delivery has commenced, though they may be rescheduled subject to cancellation policies.

2. Termination for Cause

We may terminate services immediately without refund if you:

• Materially breach these Terms and Conditions
• Fail to make required payments
• Engage in conduct that damages our reputation or business
• Use our materials in violation of intellectual property restrictions

3. Effects of Termination

Upon termination, you must cease using any confidential training materials and return or destroy copies as requested. Any outstanding payment obligations remain due. Provisions regarding confidentiality, liability limitations, and indemnification survive termination.

1. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Both parties submit to the jurisdiction of these courts and waive any objection to venue or convenience.

2. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation. Either party may request a meeting to discuss and attempt to resolve any dispute.

If negotiation does not resolve the dispute within 30 days, either party may pursue other remedies available under law.

3. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

4. Entire Agreement

These Terms and Conditions, together with our Terms of Service, Privacy Policy, and any written service agreement between the parties, constitute the entire agreement regarding the subject matter and supersede all prior agreements, understandings, and representations.

5. Amendments and Modifications

We may update these Terms and Conditions from time to time. Changes will be effective upon posting to our website with an updated "Last Updated" date. For existing service engagements, the terms in effect at the time of engagement apply unless both parties agree otherwise in writing.

6. No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorised representative.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, strikes, or technical failures. We will make reasonable efforts to minimise the impact of such events.

8. Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to any successor entity or in connection with a merger, acquisition, or sale of assets.